Quality Customer Services
North Tipperary County Council is committed to providing quality services to its customers. Through the work undertaken by our Council, our Corporate Policy Group, our Strategic Policy Committees, our Workplace Partnership Committee and functional teams, we continually review the manner in which we provide our services in order to ensure continuous improvements. Furthermore, we seek and receive, on an on-going basis, suggestions from our customers. During the past four years, we have implemented a number of improvements including:
- Providing a one-stop-shop facility at the Civic Offices in Nenagh where a range of customer facilities are available including private consultation rooms. The Offices also house Nenagh Town Council and offices of the Mid-Western Health Board;
- Adjusting our public opening hours to facilitate lunch-time opening;
- Upgrading our telephone systems to allow for direct dialing to sections;
- Re-designing our advertisements on local and national media and using local media to give information on services affecting the public e.g. roads and water services;
- Updating our website each week to ensure that all information is up-to-date;
- Enabling access to information and application forms on our website;
- Holding public consultation meetings at various venues around the County with regard to policy proposals e.g. County Development Plan.
- Providing an in-house newsletter ‘Eist’ to all our staff and Elected Representatives;
- Improving our signage – in our offices and on our worksites;
- Providing contact names and numbers on correspondence to facilitate easy contact.
Our Plan for Improvements
With the growth in the range of services provided, we have put in place strategic plans for customer services improvements through our Corporate Plan and this Customer Action Plan. We are also monitoring 42 Service Indicators in order to assess the level and quality of service provided. Similar to the Customer Action Plan for 2001 – 2005, this new plan will provide a mechanism for us to:
- Accelerate the process of reviewing and improving our customer services;
- Set out our goals for improved performance in the area of customer care;
- Provide improved information to our customers on the range of services we provide and how they can contact us;
- Set agreed standards of services which our customers will receive;
- Continue to monitor responsiveness to our customers;
- Continue to implement the principles of quality customer service which were approved by the Government in July 2000.
Working in partnership with our Customers
We recognise that we need to work in partnership with our Customers in order to provide quality services. Please let us have your suggestions on how we can serve you better. You may forward them to our offices at any time.
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