Water Services

Water Supply
Applications for Connection
Group Scheme Applications
Private Well Grant Applications
Water Charges
Prevention of Burst or Frozen Pipes
Water Conservation

General Information:

Our Water Services Section is located Civic Offices, Limerick Road, Nenagh and can be contacted by direct dial to 067 44828 or 44829, 44853, 44867

Water Supply

Connection Fees - Water Services

Water Connection: €350
Sewerage Connection: €350

If you have any further queries please contact our Water Services Section

Disruptions to water supplies:

The reasons for disruptions to supply are many – some are within the control of this Council and others are as a result of unforeseen events.

Where the disruption is within the control of the Council, we will notify all affected customers at least 24 hours in advance of the proposed disruption. This notification will include our best estimate of the duration of the disruption.

Where the disruption is unanticipated, we will immediately try to establish the cause. Where a delay in repair is anticipated we will notify all affected customers within 24 hours of the disruption giving full details of the cause and the anticipated time for return of the supply. This will involve placing notices on the local Radio Station and/or delivering leaflets to individual houses and/or use of a mobile P. A. system.

Complaints with regard to supplies:

We aim to ensure that our customers are provided with a first class service. Should you, at any time, be dissatisfied with our service, you may forward your complaint to the Director of Water Services.

We will acknowledge receipt of your written complaint within 3 working days and will issue a full reply within 2 weeks.

Requests for disconnections:

When you submit a written request for a disconnection, we will forward it to the relevant technical staff.

Where the application is complete, we will issue an acknowledgement of receipt within two working days. This acknowledgement will confirm the date on which the application was received and the date by which it is intended to effect the disconnection

Applications for connections to water or sewer mains and for road openings licences

When you submit an application for a connection or a licence to excavate a public road, we will examine it immediately to ensure that the application is completed correctly. We will acknowledge receipt of your application within 3 working days of receipt.

If your application is incomplete, we will notify you within 3 working days specifying the further information needed to complete it. Very often people do not complete a Road Opening Form, or submit a Site Location Map with their application - this will be treated as an incomplete application.

We will issue an invoice for connection fee and road opening related charges within 4 weeks of a receipt of a complete application. Approval to connect to the public schemes will be issued within 3 working days of payment of all fees due to water services section, planning section and revenue section, by the applicant.

We will issue a decision and invoice related to applications for a road opening licences within 4 weeks of receipt of a completed application. A Road Opening Licence will be issued to the applicant within 3 working days of payment of fees.

Group Scheme Applications

When you submit an application for the Annual Subsidy for an existing group scheme, we will examine it immediately to ensure that the application is completed correctly.

Where the application is incomplete, we will notify you within 3 working days and specify the further information needed to complete it.

Payment of subsidy in respect of existing schemes will issue within 3 weeks of receipt of a completed application.

Private well grant applications

When you submit an application for a private well grant, we will examine it immediately to ensure that the application is completed correctly.

If an application is incomplete, we will notify you within 3 working days specifying the further information needed to complete it.

We will issue our decision of provisional approval/refusal within 3 weeks of the date of receipt of completed application.

Payment of grant will issue to you within 5 weeks of date of receipt of all required documentation on completion of all work and water tests.

Water Charges - Revenue section

Please direct your enquiries with regard to water charges to our Revenue Section which is located at Civic Offices, Limerick Road, Nenagh and can be contacted by direct dial to 067 44525 or 44526.

Payment of Charges:

We will issue water charges demands before the 30th April and 31st October each year.

Payment should be made within 1 month of receipt of demand.

Should payment not be received on time, we will issue a Notice requiring payment within seven days, followed by a further notice and then a Final Notice. Thereafter, a Disconnection Notice will issue where appropriate or legal proceedings will commence.